Resident Advocate – Shelter Social Service

Entech Staffing Solutions is seeking a dedicated and compassionate Resident Advocate – Shelter Social Service to join our Emergency Shelter Program team in Pontiac. This vital role ensures the safety, security, and well-being of residents while providing essential front desk support and maintaining a clean and welcoming environment. If you are passionate about making a difference in the lives of individuals experiencing homelessness and possess strong customer service and conflict resolution skills, we encourage you to apply.

Responsibilities:

• Resident Safety & Security:

  • Monitor shelter grounds and utilize video surveillance to ensure the safety of residents.

  • Build rapport with residents staying in motels and onsite units.

  • Respond to resident requests, assist with conflict resolution, and manage crisis situations.

  • Conduct weekly inspections of onsite units and document findings.

• Front Desk & Administrative Support:

  • Provide professional front desk support, including answering phones, greeting residents, visitors, and volunteers, and screening individuals entering the building.

  • Perform light clerical work, including photocopying and data entry.

  • Accurately and timely complete paperwork and data entry, including HMIS, Link2Feed, daily call logs, stats sheets, and client records.

  • Assist with coordinating resident move-ins and exits.

• Direct Resident Support:

  • Assist with delivering meals and essential items to shelter residents (ability to lift 20+ lbs required).

  • Provide light on-site services, such as collecting paperwork and answering general questions, while maintaining resident privacy.

  • Assist with cleaning and preparing client living quarters for new residents.

• Team Collaboration & Professional Development:

  • Participate in staff and team meetings.

  • Attend trainings and workshops to enhance professional development.

  • Carry out additional tasks assigned by the supervisor.

• Crisis Management

  • Answer crisis calls from individuals in the community seeking emergency shelter.

  • Uphold and enforce program policies and procedures.

Requirements:

• High School Diploma (minimum); Associate’s Degree in mental health, social work, or hospitality preferred.

• Professional or lived experience with homelessness.

• Experience working with low-income individuals and families.

• Knowledge of the social services landscape in Oakland County and surrounding areas (preferred).

• Demonstrated ability to maintain strong professional and personal boundaries.

• Proficiency with Microsoft Office Suite and Google Apps.

• Strong organizational, communication, and conflict resolution skills.

• Ability to work evenings, late nights, weekends, and some holidays.

• Reliable transportation and a valid driver’s license.

• Excellent customer service skills.

• A “can do”attitude and a team player.

Schedule:

• Training: 9:00 AM – 5:00 PM (initial training period).

• Regular Schedule: Tuesday – Friday, 3:00 PM – 11:00 PM; Saturday, 1:00 PM – 9:00 PM. Midnight shift also available.

Compensation:

• $18.00 per hour.

Apply now!