Customer Service Representative

  • Customer Service
  • Detroit
  • $14.00/hr

Entech Staffing Solutions

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Detroit! This position involves responding to customer inquiries, addressing complicated complaints, and ensuring timely resolution. The ideal candidate will be able to handle both verbal and written customer inquiries, while also supporting and guiding entry-level customer service specialists.

Key Responsibilities:

  • Respond to customer inquiries both verbally and in writing, providing clear and effective solutions.

  • Record detailed information about customer inquiries and ensure proper documentation.

  • Resolve complex customer complaints, finding solutions that meet both customer and company needs.

  • Coordinate and expedite customer inquiries to other departments for further resolution.

  • Assist in training entry-level customer service specialists to ensure consistent, high-quality service.

  • Stay knowledgeable about various products to provide accurate information and assistance.

  • Comprehend and interpret varied research information to support customer inquiries.

  • Understand and apply service systems and legal compliance regulations to customer interactions.

Qualifications:

  • High school diploma or equivalent required.

  • Minimum 12 months of relevant customer service experience.

  • Ability to learn quickly about a variety of products and services.

  • Strong analytical skills and the ability to understand service systems and compliance regulations.

  • Ability to adapt to changes and manage evolving customer needs.

  • Minimum typing speed of 45 WPM preferred.

  • Excellent interpersonal, communication, and problem-solving skills.

  • Knowledge of Windows and general computer skills are helpful.

  • Excellent attendance and punctuality record.

  • Ability to incorporate constructive feedback and continuously improve performance.

Why Join Us?

  • Competitive hourly pay at $14.00 per hour.

  • A collaborative work environment focused on customer satisfaction and professional development.

If you’re a dedicated customer service professional looking for a new opportunity, apply now to join our dynamic team in Detroit!